Girls, about Maykuk, since I'm still at a crossroads, what to buy after all, I found a negative review about the marriage of knives (under the spoiler, translation from transliteration, rough, but more or less clear)
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PROBLEM with MYCOOK blades and Taurus technical support
Go frustrated with what I took. I have almost a new car for less than 10 months, and I have it damaged, and even worse, the service does not accept bail.
You ask me what happened because the blades expel me greasy liquid stains and me the whole car and jug.
The truth is that I have found to be malfunctioning very normal of this robot, and of course Taurus indicates that this is a piece of wear and tear from normal use of the machine. Of course, I have it 9 months, and I think that it is not normal, that is right as such.
But first things first.
Taurus has 902 numbers to get in touch with (bad start). Since I could not contact them in the evenings, called in the morning (at the time, they celebrate). I never picked up the phone, the answering machine jumped up where you indicated to leave your name and phone number. I left my phone and no one called me. On the third call, the same, and this day at 15:00, just as he left for work, I call fixed at home, there was a Mycook service. How can you call me installed if I take three days to leave my name and mobile number on the answer as I am indicábais? I say to call the registration number in the block, but the wrong one left on the answering machine (I don't understand). I explain the problem and tell me what is not covered by the warranty, it is worn. Of course, I said that my car is 9 months old, says that this is not normal, it will be consulted and call me again. I tell him call me on the phone. After 5 days with no news (maybe they call fixed) I will call and tell me they checked (technicians answer) and give me a call. This time, yes I call the phone, but I could not catch it. After three or four days I will call back to confirm which is not covered by the warranty and wear knives that cost me € 35.35 and presented to me if I want. Of course, I say no, I don’t want to pay money every nine months, it seems unacceptable that the fact that the fraud label is rubbed and understand that this is not normal.
I leave the office drinking my city and consult with them about this case. They confirm to me that Taurus is eligible, only a free replacement is required, if a failure occurs in the first 6 months, then the consumer must prove to an expert that the part is a production problem. Of course, I point out that, if not necessary, then inform me about the maintenance of the car and make it clear in the special warranty parts that count as clothing (as they do in the car maintenance book). I answer yes.
Therefore, today I have approved the settlement through the consumer office in the city, and I hope Taurus will reconsider this. It is amazing to wear in front of the blade turning mechanism, but the blade itself can obviously be considered wear and tear.
It seems incredible how happy I was with my Mycook before this unpleasant experience happened to me. And worst of all, the feeling of helplessness and deception on the part of the brand is not responsible for the mistakes of its devices.
Obviously, I can't keep posting Taurus recipes until I fix this problem, hopefully soon, and leave it all.
Anyway, I think it is important that everyone knows the possibility of changing the blades for wearing them in less than one year before buying this machine (I would like to know if they were to decide at the time of purchase) if of course Taurus will not decide to change their policy, which will also inform you through my blog.
Eva Flores Dec 05, 2011 10:50 am
me the same thing happened to me in the shoulder blades, did not catch me on the phone service and have consguido to contact them by email. As my Mycook is no longer under warranty, I can order a new set of knives, but it all took almost three weeks to use. Were more attentive and quick to solve this kind of problem before ...
toni Feb. 13, 2012 10:42 am
Hi girls, I have the same problem and said K YAME the blades were worn and I replied that they continue to cut, this is the part I don't understand. because if they wear no cut. Nooo ?. Well, I watched the rubber EVA together, they were a little wide and new Pedi, originally N perdia then started to lose this gracilla that sale.a I too m told that a change that would happen when I lost a solid thing very little, but, when he loses more fluid and liquid graciento food. Last summer, before they changed my name to rubber knives and cost 20 euros and a month later I went to ask them and they told me 35 euros told him that I wanted so a sudden rise in a month and did not leave me all clear ... I installed it on this Yamo.If you want to
Anónimo 23 August 2012, 13:28
I appreciate that you will be wasting numbers. The same thing happens to me. The blades continue to cut like a demon, but leaves a rather nasty rusty liquid. If I knew that I bought a Thermomix.
Pilar 24 August 2012, 0:17
I do not remember the number, do not have it at hand, but the Mycook comes in the instruction book. Even if the knives are more than six months old, you're going to get paid. Greeting.
Pilar on February 13, 2012, 22:06
Only the solution you get, you buy new blades. Greeting.
Anónimo June 12, 2012 7:28 pm
Hi I am wondering if someone is correcting my question, what makes rice pudding today I came out of the jar closed everything I have done this before and has never happened to me.
Pilar 13 June 2012 12:36
Where did he go? For rubber plug or below? Mine didn't happen to me.
ingenua..18 May 2014, 17:55
disaster car. I four months ago, butterflies, when you need to move a lot of food (ratatouille, pasta, potatoes, etc.), although the amounts indicated, the output of the shaft, so a splinter with blades and leaves plastic waste in the food. In the store where I bought it, I changed the butterfly, but I did it again. I fit perfectly and the speeds that are used are specified in the recipe. As food is not removed, other than destroying the butterfly, it remains unprocessed. I had twenty years, Termomix, who did not give the slightest problem and give you confidence in the national brand (which does not reach 300 euros in price difference between them), I happen. I am trying to return and the amount paid by me, because he absolutely does not mind.
On Amazon, I also met a similar response that people had to order a knife.
So, apparently, not everything is so cloudless with these robots ...